MANAGED IT SERVICE LEVELS
FOUR SERVICE LEVELS
Call when something breaks or when you need help with a specific problem.
Businesses that want a support relationship without placing devices on a monthly plan.
Basic monitoring and support for the devices you enroll.
Small teams that need reliable remote help and visibility without full management.
Monitoring, protection, patching, and support for enrolled equipment.
Businesses that want Moramont handling routine device maintenance and protection.
Broader responsibility for devices, users, networks, vendors, and recurring IT work.
Organizations that want one company responsible for day-to-day technology support.
SIDE-BY-SIDE
Exact devices, response targets, security products, and covered hours are confirmed in the service agreement.
| Capability | Pay-As-You-Go | Monitor & Support | Managed Devices | Fully Managed |
|---|---|---|---|---|
| Remote support | As requested | Included in scope | Included in scope | Included in scope |
| Device monitoring | Supported devices | Included | Included | Included |
| Endpoint protection | Available | Managed antivirus | Antivirus + EDR | Antivirus + EDR |
| Updates and patches | As requested | Reminders | Applied | Applied |
| Web filtering | — | — | Available per device | Available per device |
| Network issue work | Separate work | Separate work | Separate work | Included in scope |
| Vendor and ISP coordination | As requested | Included | Included | Included |
| Service review | — | Annual | Quarterly | Quarterly |
| Retail Pro minor patches | — | — | Where applicable | Where applicable |
QUOTED SEPARATELY
We identify these items before work begins. Moramont can still provide them, but they are scoped separately instead of being buried inside a support package.
Travel, scheduled site visits, and work outside covered hours.
Cabling, cameras, new networks, office moves, rollouts, and major upgrades.
Computers, servers, network equipment, software licenses, and Retail Pro upgrades.
Backup design, storage, retention, and recovery options matched to the environment.
NEXT STEP
We will review your users, devices, locations, support hours, and current setup before recommending a service level.
