Open a support ticket
Include the user, location, device, error message, when the problem started, and whether work has stopped.
Remote technology support
Computer, Network, and POS Support.Start With a Support Ticket.
Tell us which location is affected, what stopped working, and who needs help. We can troubleshoot computers, POS devices, networks, servers, backups, and business phones when they are covered or supported by Moramont.
Support TicketStart with the problem details
Computers & POSRemote troubleshooting
Field VisitScheduled when hands-on work is needed
REMOTE SUPPORT
How to Get Help.
Launch the support tool
When a technician asks, download the approved utility so Moramont can connect to the computer securely.
Finish remotely or schedule a visit
If the problem involves cabling, failed hardware, or other hands-on work, the next step is a field-service visit.
SUPPORT COVERAGE
What We Can Support.
End users
Assistance with supported applications, access, connectivity, peripherals, and device issues.
Managed devices
Administration, updates, monitoring, and troubleshooting for enrolled computers and POS endpoints.
Networks
Firewalls, switches, wireless, connectivity, configurations, and provider coordination.
Servers & backups
Supported physical or hosted servers, backup systems, storage, and recovery workflows.
VoIP phones
Extensions, handsets, call routing, number-porting coordination, and provider support.
On-site escalation
Field service coordinated when remote work cannot complete the resolution and coverage allows.
SUPPORT OPTIONS
One-Time Help or Ongoing Coverage.
One-time help
Request remote support for a defined problem without signing a managed-services agreement.
Ongoing coverage
Use managed services for recurring support, monitoring, updates, backups, and multiple locations.
On-site work
If we cannot finish the job remotely, we will arrange for a technician to visit the location.
NEXT STEP
Tell us what stopped working.
Open a ticket with the user, location, device, error message, and whether the problem has stopped work.